Warnings in some systems

Refreshed

E-commerce technical platform

Operational

3-D Secure

Operational

Webservices

Operational

Notification center

Operational

Marketplace

Operational

Means of payment

Operational

Redirected payment page (form HTTPS)

Operational

SFTP service

Operational

Embedded Form ?

Operational

Collect

Degraded performance

Authorization

Operational

Back Office Merchant

Degraded performance

Funding reconciliation

Operational

payment directly on the website / JavaScript

Open incidents

incident reset password

Open | Oct 10, 2019 | 15:00 GMT+02:00

Nous rencontrons visiblement un incident dans la procédure de réinitialisation du mot de passe. ( Mot de passe oublié ) Le mail de réinitialisation n'est pas reçu par les utilisateurs dans certains cas.

We are facing back office incident. The mail of reset password is not sended in some cases.

Affected components

  • Collect: Back Office Merchant

Maintenance

No maintenance reported.

Incident history

Incident mineur sur les services Lyra / Minor incident on Lyra services

Resolved | Jul 19, 2019 | 13:30 GMT+02:00

Les services sont de nouveau opérationnels.

Affected components

  • E-commerce technical platform: SFTP service

Accès Back Office impossible

Closed | Jul 19, 2019 | 08:53 GMT+02:00

Incident résolu. Vous pouvez à présent accéder à votre Back Office.
Incident closed. You can access you Back Office.

Affected components

  • Collect: Back Office Merchant

+Show history

  • Open | Jul 19, 2019 | 08:49 GMT+02:00

    Un incident rend impossible l'accès à votre back office. Il est en cours de résolution.

    We are facing an incident preventing you to access your back office. The resolution is on going.

Incident mineur sur les services Lyra / Minor incident on Lyra services

Closed | Jul 11, 2019 | 16:50 GMT+02:00

Le service a été rétabli par le prestataire à 16h42.

--

Our provider has resolved the problem since 16h42.

Affected components

  • E-commerce technical platform: Means of payment

Incident mineur sur les services Lyra / Minor incident on Lyra services

Closed | Jun 06, 2019 | 10:04 GMT+02:00

The back office est à nouveau disponible

---------------------------------------------------------------------------------------------------------------------------

The back office is up again

Affected components

  • Collect: Back Office Merchant

+Show history

  • Resolution in progress | Jun 06, 2019 | 08:47 GMT+02:00

    Un incident sur votre back office est en cours de résolution. Il est temporairement inaccessible.

    ---------------------------------------------------------------------------------------------------------------------------

    We are facing an incident with your back office. Your back office is currently unavailable.

Incident FTP

Closed | Jun 06, 2019 | 10:00 GMT+02:00

Le service FTP a été indisponible de 00h00 à 8h20 le 06 juin 2019.
Impact : dépôt et téléchargement de fichier impossible


The FTP service was unavailable from midnight to 8:20 am.
Type of disruption: upload and download were down.

Affected components

  • E-commerce technical platform: SFTP service

Incident sur les cartes Mastercard / Incident on Mastercard cards

Closed | May 31, 2019 | 11:47 GMT+02:00

Le service de demandes d’autorisations passant par la passerelle Mastercard est pleinement opérationnel depuis le 31/05/19 10 : 41 (heure de Paris).

--


The authorization service through the Mastercard gateway is fully operational since 10: 41 (Paris time).

Affected components

  • Collect: Authorization

Incident sur les services Lyra / incident on Lyra services

Closed | May 24, 2019 | 17:31 GMT+02:00

Incident Clos

---------------------------------------------------------
Incident closed

Affected components

  • E-commerce technical platform: Redirected payment page (form HTTPS)

+Show history

  • Resolution in progress | May 24, 2019 | 11:14 GMT+02:00

    Incident opérateur : Problème de peering.
    Solution de contournement appliquée

    L'ensemble de service sont opérationnels
    -----------------------------------------------------------------------

    Operator Incident : Problem of peering
    Workaround applied

    All services are up

  • Open | May 24, 2019 | 11:08 GMT+02:00

    Nous constatons actuellement un ralentissement sur certains de nos services, quelques perturbations sont possibles. L’investigation est en cours.

    --

    We are currently seeing a latency on some of our services, some disturbances are possible. Investigation is in progress

réconciliation financière / funding reconciliation

Closed | May 23, 2019 | 15:32 GMT+02:00

Incident clos

-----------------------

The Funding reconciliation service is again up

Affected components

  • Collect: Funding reconciliation

+Show history

  • Open | May 21, 2019 | 17:45 GMT+02:00

    Un incident sur l’affichage de la réconciliation financière dans votre back office est en cours de résolution. Il concerne les journées du 16 au 21 mai 2019. Cet incident n’impacte pas vos virements.

    We are facing an incident with the display of the funding reconciliation in your back office since the 16th until the 21st of May. It doesn’t impact your wire transfers.

3DS pertubation authentification - authentication 3DS Disturbed

Closed | Apr 23, 2019 | 10:38 GMT+02:00

Incident Clos

------------

Incident Closed

Affected components

  • E-commerce technical platform: 3-D Secure

+Show history

  • Open | Apr 23, 2019 | 10:09 GMT+02:00

    Nous constatons un taux anormalement élevé d'échec d'authentification de transactions 3dsecure pour les porteurs de carte Crédit agricole depuis 9h00.
    Cet incident est indépendant des services fournis par la plateforme de paiement
    Investigation en cours.

    --

    Disturbtion on authentication 3DS since 9:00 AM for the customers having credit card of Credit Agricole
    This incident is not depending of services provided by the payment platforme.

    Investigation in progress

3DS pertubation authentification - authentication 3DS Disturbed

Closed | Apr 16, 2019 | 18:54 GMT+02:00

Le service 3DS pour l'ensemble des porteurs Banque Populaire et Caisse d'Epargne est à nouveau opérationnel depuis le 16/04/19 18h54.

---------------------------------------------------------------

The 3DS service for all the customers having credit card Banque Populaire and Caisse d'Epargne works again.

Affected components

  • E-commerce technical platform: 3-D Secure

+Show history

  • Open | Apr 16, 2019 | 11:42 GMT+02:00

    Nous avons constaté un taux anormalement élevé d'échec d'authentification de transactions 3dsecure pour les porteurs de carte Banque Populaire et Caisse d'épargne entre le 15/04/2019 entre 19h00 et 22h20.
    Quelques perturbations mineures sont toujours possible. Investigation en cours

    --

    Deterioration on authentication 3DS the 2019/04/15 between 7PM and 10PM for the customers having credit card of Banque Populaire and Caisse d'épargne.
    Some minor disturbances are still possible
    Investigation in progress

Pertubations des authentifications 3D Secure

Closed | Mar 14, 2019 | 12:29 GMT+01:00

Retour à la normale

Affected components

  • E-commerce technical platform: 3-D Secure

+Show history

  • Investigating | Mar 14, 2019 | 12:28 GMT+01:00

    Retour à la normale

Status Page powered by Admin Labs