Peering incident on Toulouse DC impacting some products

Closed | Dec 04, 2018 | 08:37 GMT+01:00

Incident is now closed.

Affected components

  • E-commerce technical platform

Resolved | Dec 04, 2018 | 08:35 GMT+01:00

Level3 managed to get their hands on spare hardware and replace the broken card at approx. 11:30 PM GMT.
Our peering has been restored in our Toulouse datacenter.
This morning, our operation team has been removing the routing workarounds.
Situation is back to normal since 7:30 AM GMT.

Waiting | Dec 03, 2018 | 17:49 GMT+01:00

Level3, one of our ISP encountered a hardware issue which directly impacted our peering in our Toulouse DC.
This incident affected some of our services and difficulties of access or connection have been reported.
In the meantime, our Bordeaux datacenter faced no issue and continued to deliver our services.

Our network team mitigated the incident by rerouting the traffic and isolated this faulty connection.
Mitigation is still ongoing as the hardware incident on Level3 side is still pending resolution.

Impact on Toulouse DC from 3:50 PM GMT to 4:10 PM GMT

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