Incident

Incident 3DS - 3DS pertubation authentification

Resolved | Jul 15, 2021 | 15:29 GMT+02:00

Rapport d'incident

DATE
- Début réel de l'incident : 15/07/2021 13h50
- Fin réelle de l'incident : 15/07/2021 15h20


SERVICE IMPACTE

Service 3DS2 sur tous les ACS (sauf ACS Crédit Mutuel / CIC).


IMPACT MÉTIER CLIENT

Certains acheteurs étaient dans l'impossibilité de terminer leur authentifications 3DS.


ANALYSE ET DIAGNOSTIC

Incident externe à la plateforme de paiement.
Résolution de l'incident par Worldline.

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Report of incident

DATE
- Start time : 15/07/2021 13:50
- End time : 15/07/2021 15:20


SERVICE IMPACTED

3DS service for all the ACS (except the Crédit Agricole and CIC's ACS).


CUSTOMER IMPACT

It was impossible for some buyers to completed the 3DS authentification's payments.


ANALYSIS AND DIAGNOSTIC

External incident / Solved by the provider of 3DS service.

Affected components

  • E-commerce technical platform : 3-D Secure

Open | Jul 15, 2021 | 14:15 GMT+02:00

Nous constatons actuellement des perturbations sur les demandes d'authentifications 3DSecure.
Incident => Externe
--
We are currently seeing some on the service 3DSecure authentifications.
Incident => External

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